Building Greater Reputations by Quantifying Your Value.

Understand what your stakeholders really think. Then act on it.

Who We Are

Your reputation is only as strong as your relationships.

Every organisation’s success depends on how it is experienced by its stakeholders, employees, clients, suppliers, investors, government, communities, and the media. These relationships are not peripheral to your business. They are your business.

Strong relationships are built through understanding, consistent communication, and trust. When organisations listen, engage, and respond with clarity and authenticity, they strengthen credibility and create lasting value.

Using our proprietary Repudometer® research framework, we help organisations measure how they are truly perceived, and align the building blocks of reputation, from leadership and culture to communication and strategic partnerships, to ensure consistency across every interaction.  

When relationships are well managed, trust deepens, collaboration improves, and performance follows. A strong reputation is not abstract. It delivers measurable value, from loyalty and alignment to a stronger bottom line. 

Our Core Services

Get in touch with us today. info@reputationmatters.co.za

Before you embark on your next communication, marketing, or public relations initiative, consider this: how well do you understand the audiences you are engaging with? The answer can fundamentally shape your strategy and strengthen the impact of your investment.

Introducing the award-winning Repudometer®, our proprietary reputation research tool that quantifies your organisation’s reputation through evidence-based insight. With its unique capability, you’ll gain powerful understanding of how your stakeholders perceive you and how to use that knowledge to make informed, confident communication and leadership decisions.

Presenting factual data and reputation insights to your management team has a far greater impact than relying on intuition alone.
Our work goes beyond data. We translate research into practical, actionable recommendations that elevate your reputation, strengthen stakeholder relationships, and build long-term value for your brand.

Do you know how your stakeholders truly perceive you?
We measure perception across your key stakeholder groups,
turning insight into data you can act on.

The Repudometer® gives you the clarity to make confident decisions.

Book a free 30-minute consultation

Your employees are the foundation of your organisation’s reputation. Their engagement, satisfaction, and sense of belonging directly influence how your business is perceived both internally and externally.

Our Employee Climate studies help you measure and understand internal perceptions, identify strengths and areas for improvement, and build a culture that supports growth, respect, and accountability. When people feel valued and heard, they become true ambassadors for your organisation.

A strong internal reputation builds a stronger external one. Investing in your people means investing in your organisation’s success. By aligning teams with shared values and purpose, you create an environment where morale thrives, communication flows, and performance improves. Values are the cornerstone of culture, shaping behaviour and defining how trust is built every day.

Contact us to explore how our Employee Climate research can help you build a workplace culture rooted in trust, engagement, and excellence.

Book a free 30-minute consultation

Your employees are the foundation of your organisation’s reputation. Their engagement, satisfaction, and sense of belonging directly influence how your business is perceived both internally and externally.

Our Employee Climate studies help you measure and understand internal perceptions, identify strengths and areas for improvement, and build a culture that supports growth, respect, and accountability. When people feel valued and heard, they become true ambassadors for your organisation.

A strong internal reputation builds a stronger external one. Investing in your people means investing in your organisation’s success. By aligning teams with shared values and purpose, you create an environment where morale thrives, communication flows, and performance improves. Values are the cornerstone of culture, shaping behaviour and defining how trust is built every day.

Contact us to explore how our Employee Climate research can help you build a workplace culture rooted in trust, engagement, and excellence.

Book a free 30-minute consultation

Our Reputation Management Workshops is an interactive session designed to help delegates gain insight into reputation management and all the components that contribute to it. It’s so much more than press releases and crisis response. Each session is fully customisable to your audience and objectives.

Through a mix of theory, discussion, and practical application, participants gain the tools to understand, strengthen, and protect their organisation’s reputation. The workshop draws on real-world examples and the award-winning Repudometer® model to help teams identify key areas for improvement and measurable growth.

We believe that every person plays a role in building and protecting an organisation’s reputation. Our workshops encourage accountability and equip teams with the understanding and confidence to do just that.

Our sessions have received outstanding feedback for being insightful, practical, and transformative.

Book a free 30-minute consultation

Every organisation is different, which is why we offer customised research solutions tailored to your specific objectives. From customer and stakeholder satisfaction studies to market research, ethics research, reputation audits, perception studies, and internal culture assessments, we design research that delivers meaningful, actionable insight. If you need it measured, we can help you measure it.

Book a free 30-minute consultation

Our Team

At Reputation Matters, our strength lies in our people and the relationships we build. Our team includes highly skilled professionals, each holding a BCom Communication Management Honours (Cum Laude) or top distinction in their field. We bring years of combined experience in business communication, stakeholder engagement, and data-driven strategy. Our people don’t just manage reputations, they build them scientifically. When you work with us, you partner with a passionate, collaborative team dedicated to measurable excellence and meaningful results. We work with a trusted network of specialist partners to ensure each project is supported by the right expertise.

Quantify. Identify. Rectify.

Building Greater Reputations by Quantifying Your Value

Over 20 years of measuring what matters. Reputation Matters has been measuring and building reputations since 2005.

Through research, measurement, and insight, we help organisations understand how they are truly perceived, strengthen stakeholder relationships, and make confident, informed decisions.

Our approach goes beyond theory. We translate perception into practical action, helping you build trust, improve performance, and deliver measurable value over time. 

Would you like to discuss how to quantity your value?

Let's setup a 30 minutes chat about taking your reputation to the next level.

Make a Booking
WHY WORK WITH US

At Reputation Matters, we take the stress out of research. Our team manages every step, from design to delivery, translating data into meaningful and actionable insights. We do not data dump; we provide clarity and confidence. Driven by innovation, integrity, and excellence, we combine scientific precision with a personal touch. Our award-winning Repudometer® provides the evidence to make informed decisions, while our dynamic team ensures fast, flexible, and insightful delivery. We turn data into insight and relationships into results, helping you build a reputation that is both measurable and meaningful. 

JOIN OUR COMMUNITY

Become part of the Reputation Matters community and stay connected to the latest insights in reputation management. Join our newsletter for expert tips, research updates, and practical strategies to build a trusted brand. We value every partnership and continuously strive to improve our client experience. If you have worked with us before, we would love your feedback, please take a few minutes to rate us on Google and share your thoughts. Let’s keep building reputations that truly matter.

Awards & Recognition

2025 Eco-Logic Awards ~ Eco-Fashion and Lifestyle Award SILVER
2025 SABRE Awards Africa ~ Fashion & Beauty WINNER
2024 Global Alliance World Public Relations & Communication ~ ESG Category WINNER
2024 PRISA PRISM, Corporate Citizenship, GOLD
2023 Stevie® Awards, New York, USA SILVER
2022 Rotary Club of Newlands, Vocational Award, Re.Bag.Re.Use
2022 ECCO International Communication Network Campaign: Re.Bag.Re.Use WINNER
2020 The SABRE Award for Superior Achievement in Measurement and Evaluation WINNER
2020 The SABRE Award Certificate of Excellence (Technology Sector)
2019 The SABRE Award for Superior Achievement in Measurement and Evaluation WINNER
2019 The SABRE Award for Associations WINNER
2018 The SABRE Award for Superior Achievement in Measurement and Evaluation WINNER
2018 The SABRE Award for Associations WINNER
2018 The SABRE Award Corporate Image Certificate of Excellence
2015 Rotary International: Double Paul Harris for Public Image

Our CSI

Award-winning Re.Bag.Re.Use: Turning Plastic into Purpose

Re.Bag.Re.Use is a proudly South African upcycling initiative that transforms empty bread bags and other discarded materials into multifunctional products. With a dual focus on social upliftment and environmental sustainability, the project empowers 21 women, consisting of six cutters who prepare the plastic and fifteen crocheters who craft unique, durable pieces ranging from bags to décor. Every sale supports both the women behind the products and local charities such as the Neighbourhood Old Age Home (NOAH) and the SPCA. Through creativity and collaboration, Re.Bag.Re.Use gives waste new worth, providing livelihoods, dignity, and a cleaner planet one stitch at a time.


🛍️ Visit: www.rebagreuse.com
📧 Email: sales@rebagreuse.com
✅ WhatsApp: +27 83 302 1528

“It has been a pleasure to work with a team of their calibre given the daunting nature of the project. I would recommend them to anyone who wishes to conduct a research project.”

Kea Kalebe, Executive Corporate Services, ProVest Group

“The Reputation Matters team delivered professional services with a very short turnaround time. The team is knowledgeable in their field and all deliverables were met on time. I strongly recommend Reputation Matters services, working with the team was easy and pleasant.”

Delia Kaunda, Acting Communication Manager, SENTECH

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Contact Us

Ready to quantify your value?
Let's connect!
Call: 021 790 0208 / 083 302 1528
Cape Town: Hout Bay
Gauteng: Pretoria 

© Reputation Matters - Quantifying your value