Championing stakeholder relationships with data-driven solutions

Corporate South Africa has over the past year learned many lessons in reputation management and the real value of stakeholder relationships. “Last year we saw a number of well-known corporates lose reputational ground. We saw how ethical business conduct plays an important role in determining stakeholder perceptions of an organisation and now, more than ever before, data-driven reputation solutions need to be top of the mind when formulating stakeholder communication strategies for large and small firms alike,” says Regine le Roux, Managing Director of leading reputation research organisation Reputation Matters.

Reputation Matters’ proprietary reputation measurement tool, the Repudometer®, quantifies an organisations’ reputation. The model measures ten key elements which make up a reputation. Since 2005, the company has worked with various organisations, using reputation research results in managing and advising on how to effectively take a business reputation to the next level.

Le Roux shares insight on the noteworthy trends from reputation research conducted with nine organisations in 2017. “When looking at the average reputation scores from last year’s research, it becomes very clear that Corporate Social Investment (CSI) projects are increasingly important to stakeholders.

“People want to know they are doing business with socially responsible organisations. 

“This element received an improved overall score of 80% in 2017 (rising from 73% in 2016) and we believe it will follow an upward trajectory again this year, becoming ever more important in impacting overall reputation scores.

“The rise of conscious consumerism led organisations to invest in sustainable social projects.

“The crux here is that stakeholders must be informed about these initiatives as this has a direct impact on their reputation score,” adds Le Roux, and she cautions stakeholders will very quickly decide if a CSI project is just a marketing ploy or if it reflects genuine care and effort to make a sustainable difference.

The biggest average score change was for ‘corporate governance’; the score dropped from 85% in 2016 to 80.1% in 2017. “This is not surprising as respective boards and leaders are being held more accountable by all stakeholder groups for their actions.

“Last year we saw reputations being ruined overnight as big firms were found with egg on their faces, and splashed across the headlines.

Various business scandals took centre stage, explaining the growing trend we have picked up in our reputation research results showing the increasing importance for transparency from top executives and ethical leadership.”

Interestingly, there was a dip in operational capital from 83% in 2016 to 78.5% in 2017, which could be a result of the challenging economic environment; budgets are clearly being invested a lot more conservatively when it comes to training and investing in equipment and technology. Linked to this we also saw a drop in internal communication from 85% in 2016 to 80.5% in 2017. This means organisations will need to make internal stakeholders a priority to help build their organisation’s reputation.  

A stakeholder inclusive approach is important for true business growth and lends itself to becoming a trusted, reputable brand,” says le Roux, adding that it’s a requirement of the King IV report.

“Strong leadership at the helm of any organisation is vital, no matter how big or small the entity is, and good corporate governance and effective internal communication should be non-negotiable in all organisations.

“Being a responsible corporate citizen is not only crucial for profits, it is a must for creating a sustainable business landscape,” concludes Le Roux.

For more information about Reputation Matters and finding out how your reputation measures up, visit www.reputationmatters.co.za or call +27 (0)11 317 3861 (Jhb) | 021 790 0208 (Cpt). Reputation Matters is also on Facebook www.facebook.com/yourreputationmatters and Twitter @ReputationIsKey.


Coca-Cola Peninsula Beverages to pursue ways to help with the provision of water to Cape Town

Coca-Cola Peninsula Beverages (CCPB), in partnership with the Coca-Cola Foundation and participating suppliers are in the process of finalising the details to provide millions of litres of relief water to the Province and City of Cape Town. This forms part of its commitment to helping the City mitigate the impact of Day Zero. This initiative is dependent on CCPB being able to utilise alternate water sources in order to supplement the use of municipal water.

The “prepared water” will be provided in a 2-litre recyclable PET bottle, said Priscilla Urquhart, Public Affairs and Communications Manager at CCPB.

The bottles will be clearly marked “not for resale” and would also be produced to supply to emergency sites as determined by the Provincial Task Team on Water and the Disaster Risk Management team. CCPB will be working closely with the relevant authorities to ensure full approvals of all aspects of this water relief undertaking.

On the existing bottled water products it sells, CCPB has already implemented a discount structure with its retail customers on the BonAqua 1.5 litre [still] water in order to provide this product to consumers at affordable prices.

All non-flavoured Bonaqua and Valpre bottled water sold in the Western Cape is produced and brought in from outside the Western Cape.

“We are deeply concerned by the water crisis facing the city and have implemented many changes and efficiencies across our operations to ensure it is being water efficient.”

CCPB has invested in a number of initiatives in order to reduce the reliance on municipal water which include the potential use of professionally installed boreholes which are currently being tested in terms of sustainability and impact on the environment. CCPB is working with the relevant authorities to facilitate the speedy issuing of the necessary licences to ensure that municipal water supplies are protected. The company has installed a 1.5 million litre bulk water tank at the plant in order to ensure a buffer in supply once the boreholes are approved and operational. It has also acquired three 33,000 litre food-grade water tankers to transport water from sources outside the water stressed areas.

Following an announcement by the Cape Town Cycle Tour Trust this week, CCPB, as one of the main partners of the Cape Town Cycle Tour, will be using these tankers to assist in delivering the 2-million litres of water required by the City to ensure the event is water neutral. The water is being sourced from areas outside of the Western Cape, that are unaffected by any water shortages, and will be delivered into the City’s local water grid.

“In addition CCPB, has committed R1-m to fund an entrepreneurship initiative in conjunction with the City of Cape Town and Western Cape Government to fund new ideas that will stimulate the “water-wise economy” in the Western Cape,” said Urquhart.

CCPB is working with the Coca-Cola Foundation and other key partners to identify further initiatives in order to mitigate against the impact of the water crisis and to secure sustainable solutions into the future.

For more information about Coca-Cola Peninsula Beverages (CCPB), visit http://www.peninsulabeverage.co.za/ or contact 021 936 5500.

Ends


Over 500 youngsters play cricket on Muizenberg Beach

The school holidays got off to a great start when over 500 boys and girls, aged nine to 14 years old, from Langa, Khayelitsha, Manenberg, Ocean View, Masiphumelele and Mitchell’s Plain enjoyed a fun day out playing cricket on Sunrise Beach, Muizenberg on Thursday 07 December 2017. The eager young cricketers participated in the Calypso Cricket Festival, which is now in its 27th year. Twenty-five cricket pitches were marked out along the beach with teams of ten children playing against one another in an action-packed day full of laughs and smiles. [Photographer: Brenton Geach]

The Festival is a key event for identifying new cricketing talent in Cape Town. Cricket coaches from the NGO Sporting Chance, helped the enthusiastic youngsters to hone their ball skills and a team from the Gary Kirsten Cricket Academy identified youngsters with promise who could benefit from additional cricket coaching and opportunities throughout the year.

Protea cricketer Temba Bavuma attended the Calypso Cricket Festival in the late 1990s and it was while he was playing on the beach that he made a first impression with the coaches. Other well-known cricketers who participated in Calypso Cricket and have since made their way into provincial teams include Malusi Siboto who now plays for the Titans and, Nono Pongolo who plays for the Lions as well as former Protea wicketkeeper Thami Tsolekile.

The Rotary Club of Signal Hill, with funding support from the Rotary Club of Claremont, covered the cost of transporting all the children to the beach for the day, and ensured they were well nourished with snacks, refreshments and a tasty lunch. Participants all received a T-shirt and left carrying a goodie bag of treats.

“This cricketing event inspires a passion in the sport and offers an alternative activity for children from underprivileged communities who are at high risk of being exposed to drugs, alcohol and gangsterism. Bavuma, Tsolekile, Siboto and Pongolo are proof enough that the Calypso Cricket Festival is a fantastic event that offers a bright future to those with sporting potential. We are thrilled to partner with the Rotary Club of Signall Hill and Sporting Chance in ensuring this event is a success,” says Monique Stuart-Fox, chairperson of the Rotary Club of Claremont’s Outreach Programme. The Rotary Club of Claremont has invested more than R1.5 million in various other smaller Rotary District 9350 club’s projects, like this one, over the past six years.

For more information on Rotary Club of Claremont and the various community projects and initiatives they are involved with, please visit http://claremontrotary.co.za/.

[Photographer: Brenton Geach]

Clean Beaches this summer

 Summer is finally here and so too is the massive influx of tourists and holiday makers flocking to the beach to enjoy the sun and surf. On Saturday, 16 December 2017 the Coca-Cola Peninsula Beverages (CCPB) team continued their beach clean-up and education drive at Grotto Beach in Hermanus teaming up with the Coastal Cleanup Conservation Trust.

The CCPB team has a goal to make sure the Cape’s beaches remain spotless over the summer holidays. “Through December and January will be armed with gloves and rubbish bags as they get down to the business of making Cape Town’s beaches pristine and litter free. Over the course of a month, we will visit at least 12 beaches,” says Priscilla Urquhart, Public Affairs and Communications Manager for Coca-Cola Peninsula Beverages.

Everyone is welcome to join the team from Coca-Cola Peninsula Beverages at the beach clean-ups and you can follow the clean-up action on CCPB’s Facebook and Instagram (@cocacolapenbev) platforms. “At every beach clean-up we take advantage of the opportunity to teach participants about how easy it is to look after our beaches by being responsible and taking one’s rubbish home with them or disposing of it in the municipals bins provided,” says Urquhart.

Here are some handy hints to consider when planning your next trip to the seaside:

  • Take all empty bottles and lids, papers, packets and containers with you when you leave the beach.
  • Don’t leave your litter behind, dispose of it responsibly.
  • Refrain from smoking at the beach as cigarette butts are not only an eye-sore but a leading pollutant.
  • In windy weather, be particularly careful not to let items blow away into the sea. Fasten or pack away any light things that may be blown by the wind.
  • Look out for the nearest rubbish bin when you arrive at the beach, so you know where to locate it later when you need to throw something away.
  • Make a habit of picking up a few pieces of rubbish, if it is safe to do so, whenever walking along the beach. Throw these items into the nearest rubbish bin as you leave.
  • Enjoy yourself, leaving nothing but footprints.

Bring your family and friends and join the team from CCPB for a morning or evening of fun combined with hard work! In addition to clearing Grotto Beach lagoon in Hermanus this past weekend, CCPB have already hosted successful beach clean-up events at Strandfontein and Muizenberg Beach this summer. The tentative dates for the remaining beach clean-ups are:

  1. Monday, 18 December 2017: Gordon’s Bay from 18:00 – 20:00
  2. Tuesday, 19 December 2017: Strand from 18:00 – 20:00
  3. Tuesday, 02 January 2017: Camps Bay from 08:00 – 10:00
  4. Wednesday, 03 January 2017: Maiden’s Cove / Clifton from 08:00 – 10:00
  5. Thursday, 04 January 2017: Muizenberg from 08:00 – 10:00
  6. Sunday, 14 January 2017: Langebaan from 10:00 – 11:00
  7. Sunday, 14 January 2017: Saldanha from 11:00 – 12:00

Please note that dates are subject to weather conditions. The clean-ups will be supported by a call-to-action on the CCPB Facebook page (https://www.facebook.com/CocaColaPenBev), encouraging communities in the vicinity of the targeted beaches to join in. Keep an eye out for any updates to the schedule above by following CCPB on Facebook.

For more information about Coca-Cola Peninsula Beverages (CCPB), visit http://www.peninsulabeverage.co.za/ or contact 021 936 5500.


Steinhoff’s reputation is in tatters

Even though Christo Wiese has taken the helm as the interim CEO and is trying to stabilise the ship through the storm, Steinhoff faces the threat of becoming the biggest bankruptcy in South African corporate history (Business Times, 10 December 2017).

How does this happen? “It all boils down to lack of internal governance,” says Regine le Roux, Managing Director of Reputation Matters. “Reputations are ruined when values are negotiated, ethics are compromised and leadership actions are questionable. Having authorities investigating irregularities, and by associating the words ‘senior executive’ with tax evasion, documentary forgery and fraud, is never a good combination.

“If you keep your nose clean, follow policies and procedures and adhere to governance structures your integrity as a company will not be compromised.

“This should sound obvious; unfortunately with the increase in questionable business deals across the board and industries which has come to the light in this year alone, it clearly isn’t that basic.

“The only way businesses can grow and thrive is by having a solid reputation; people and other companies want to do business with companies that have a solid reputation. Reputations have a direct correlation with a company’s bottom line; with a solid reputation you are able to attract top talent, produce products or services that people want to spend money on which ultimately improve your financial standing. The contrary, of a negative reputation, is of course also true.

“Steinhoff have their work cut out for themselves to rebuild their reputation and trust in the brand. One of the key factors is to keep all their stakeholders in the loop,” says le Roux.

Communication is key. Besides the investment community that needs reassurance that their investments are safe, a very important stakeholder group that must not be neglected are their employees. An internal communication drive is imperative. Employees will want the reassurance of whether their jobs are safe, how the situation impacts them in the short, medium and long-term. When there is no communication people will draw their own conclusions and you can be sure that those messages and insecurities will be communicated to the outside world.

How can a situation like this be avoided? Le Roux advises that regular reputation checks are highly recommended. Understanding your reputation and how your organisation is perceived by different stakeholders provides very valuable insights which help to identify and rectify gaps.

“I do think that if they had invested in understanding their reputation, questionable behaviour would have been highlighted and identified much sooner, and action taken to prevent the mess they are in now. Understanding a stakeholder group’s perception, isn’t necessarily the truth, it is, however, someone’s reality. I believe that where there is smoke there is fire, so if one of the stakeholder groups knew that the dealings of the management team were questionable it would have been picked up in the research; warning flags would have been raised, and the board could have taken remedial action much sooner.

“Instead of waiting to see which paw paw is next to hit the fan, consider stabilising your reputation. In the end, reputations do matter,” concludes le Roux.

For more information about Reputation Matters, visit http://reputationmatters.co.za/. Join the Reputation Matters Facebook page at https://www.facebook.com/yourreputationmatters.


Waste-wise wisdom for the festive season

It’s that time of the year when many of us go a little crazy giving loads of gifts and indulging in far too much food. The Institute of Waste Management of Southern Africa (IWMSA) would like to give everyone some waste-wise advice this festive season, to reduce their environmental impact by looking for ways to minimise the amount of household waste which is eventually diverted to landfill.

“During the festive season we produce a lot of waste from packaging, food wrappers, old decorations and even unwanted gifts. We are also likely to produce far too much food for end of year parties and Christmas dinners, not to mention treats for guests who come to visit. With a fridge stuffed to the brim, that extra party food which is not consumed is often thrown into the garbage bin too,” says Jan Palm, President of the IWMSA. “Unfortunately, Southern Africa is running out of landfill airspace and so we all have a responsibility to be waste-wise by correctly sorting and disposing of our waste. You can be waste-wise this festive season by considering alternative ways to dispose of unwanted gifts and food.”

The IWMSA has identified the best waste-wise tips to get you through the festive season:

  1. Find a charity that is collecting food

Look for a Non-Profit Organisation in your area that is collecting and redistributing food this festive season. A handy website to help you find a charity that is nearest to you is www.giveback.co.za or www.forgood.co.za. “There are many people less fortunate than ourselves who would love to enjoy eating delicious Christmas party leftovers. So instead of throwing it away, call ahead to a charity and ask if they would appreciate receiving your leftover food. You’re bound to feel good when you take time to do this and the simple act of helping others will be most rewarding. The added bonus, is that the extra food doesn’t end up in your rubbish bin,” says Palm.

  1. Give food parcels to homeless people

“There are many people who live on the street, who spend their days begging on the side of the road and often go to sleep hungry. Christmas Day isn’t any different for them. Why not take left over food from your Christmas meal and give it to the underprivileged people in your community?” suggests Palm. “Another alternative is to take your leftover food to the nearest police station or hospital where you can treat the staff who are hard at work over the holiday period. It’s a nice way of thanking them for the valuable work they do.”

  1. Compost your food waste

Create your own compost to spread over flower beds in your garden using uncooked fresh produce like vegetable peels. You can add egg shells, tea bags and coffee granules to your compost bin. “Remember to combine grass clippings and leaves from your garden with the food waste, not forgetting to turn the material to allow air in which will help it to break down quicker. There are numerous benefits to composting organic waste as it produces mulch, soil amendments and organic fertilisers,” explains Palm. You can take composting a step further by building your own worm farm to make the richest organic fertiliser for your garden. Worm farms are odourless and don’t take up a lot of space, and therefore you can keep it inside. For an easy guide to building your own worm farm visit http://bit.ly/2i0ImMa.

  1. Give away unwanted gifts

Instead of throwing away gifts that you don’t want, consider who might enjoy owning them. “Perhaps the trinkets in your Christmas cracker could be given to children who wouldn’t normally receive toys at Christmas? Or perhaps you can donate clothing items you don’t want to a charity,” says Palm.

  1. Return and exchange gifts you do not want

Consider returning gifts to the shop where they were bought and request a refund or exchange. Palm explains, “Set a trend in your family and encourage others to cross out prices on gifts, but leave tags on so that they can be returned if the receiver doesn’t want it, this is a simple way to ensure gifts don’t go to waste.”

  1. Give gifts in gift bags that can be reused

“Using gift bags instead of wrapping paper and sticky tape makes environmental sense, because there’s no need to drop off paper at a recycling depot. A gift bag can easily be folded flat and stored away, ready to be reused next Christmas,” says Palm.

  1. Be ready to collect wrapping paper for recycling

“Everyone has a tradition of opening gifts with friends and family, be it on Christmas Eve, first thing on Christmas Day or when friends arrive at your home to celebrate. Get ready to collect as much wrapping paper for recycling by having a large bag close at hand when the gifts are unwrapped. Encourage the younger children to be Santa’s little helpers and make a game of collecting all the wrapping paper so that all of it ends up in your recycling bin,” says Palm.

“Now is a perfect time to reconsider how we dispose of waste. We encourage everyone to approach this Christmas with the mindset of a Waste-Wise Warrior, by diverting waste away from landfills,” concludes Palm.

To find your nearest recycler, visit www.mywaste.co.za. To find a waste management supplier, visit www.allwastesolutions.co.za.

For more information on the IWMSA, visit www.iwmsa.co.za. The IWMSA is also on Twitter (https://twitter.com/IWMSA) and Facebook (https://www.facebook.com/iwmsa). For more information on recycling and recovery, visit the National Recycling Forum’s website at www.recycling.co.za.


Uncle Willy’s Christmas Parties kicks off with special opening night

[CAPTION]: Carlos the magician entertains children at the first Uncle Willy’s Christmas Party of the season. Photo: Luc Gendron

The first Christmas Party of the season was an extra special evening arranged for children who wouldn’t normally have the opportunity to attend such an event. On Thursday last week Uncle Willy hosted 80 children who came from: Bel Porto School for children with intellectual and physical impairments in Landsdowne, Filia School for children with special needs in Goodwood, Christine Revell Children’s Home in Athlone and St George’s Home for Girls in Plumstead. The children shrieked with delight at each new surprise and left with broad grins, clutching their treasured Christmas presents.

While the rest of the Uncle Willy’s Christmas Parties are a paid-for fun-filled family occasions in a non-commercial environment, they are also a fundraising event arranged by the Rotaract Club of Claremont, and assisted by Rotary Club of Claremont. The first Christmas Party is a charity evening for vulnerable children, many of whom do not live with their parents. The charity evening was facilitated by the Members of the Claremont Inner Wheel Club who organised the transport, prepared a tasty supper for the children and provided the presents which Father Christmas handed out to them at the end of the evening.

Arranging Uncle Willy’s Christmas Parties is no doubt a lot of hard work involving lots of logistics, but certainly also loads of fun for members of Rotaract and Rotary Clubs of Claremont, and the Interactors from local High Schools. The Christmas Parties which are now a firm favourite on the calendar and very often sold out, they raise a significant amount of money for the Rotaract Club. Last year more than a hundred thousand Rand was raised through the parties and allocated to various projects serving the community.

Supporting community projects that make a difference in the lives of the underprivileged is the central focus of the Rotaract Club of Claremont. This group of 18 to 30-year-olds are students or working professionals who commit themselves to goodwill projects in the community. The Rotaract Club of Claremont also seeks to equip members with skills for their own personal development and to address physical and social needs in the community whilst making new friends and having lots of fun.

Should you wish to join the Rotaract Club of Claremont and get involved behind the scenes at Uncle Willy’s Christmas Parties, visit www.facebook.com/claremontrotaractcpt to find out more.

To book tickets for your children to attend Uncle Willy’s Christmas Party visit www.unclewillyschristmas.co.za

For more information on Rotary Club of Claremont and the various community projects and initiatives they are involved with, please visit https://www.facebook.com/RotaryClubofClaremont/.


Celebrate International Volunteers Day: volunteers keep the wheels turning at the Cape Town Cycle Tour

[CAPTION]: One of the greatest examples of what volunteers can achieve is the Cape Town Cycle Tour. (High res image Photo credit: Cindy Taylor)

Tuesday 05 December 2017 is International Volunteers Day, a good time to reflect on the incredible sacrifice people make by giving their time and energy to help others, without expecting anything in return.

“Rotary is made up entirely of volunteers and very little would happen without them,” says Rotary Club of Claremont President Elect, Malcolm Dodd. “One of the greatest examples of what a group of volunteers can achieve when they get behind a single purpose is the Cape Town Cycle Tour (CTCT). Getting over 35 000 cyclists safely over the finishing line of one of the world’s greatest races is no small feat.”

Thirty-five years ago, long before the CTCT became the world’s largest timed cycle race, members of the Rotary Club of Claremont volunteered to act as marshals for the cyclists, and in so doing, raised funds which they used for outreach projects. “Over the years the race has grown, with a longer route and more and more cyclists entering, so we called on Rotarians from other clubs to join in to volunteer their time to help out on the day,” says Dodd.

“In 2018 we will have a record of 485 volunteers from 35 different Rotary Clubs, two Inner Wheel Clubs and six Rotaract Clubs, committing a total of 21 011 volunteer hours prior to and on race day,” says Dodd. In the days before the race, the official route will be checked 20 times by Rotarians looking for potholes and other potential hazards that may threaten to disrupt the smooth running of the event. On race day, in addition to the 1 000 marshals, 30 volunteers will be on the route on motorbikes, assisting cyclists with mechanical problems and lending them tools to patch tyres and fix their bicycles. Rotarians will also manage 30 sweep operations where trucks and trailers are used to pick up riders who have withdrawn from the race. Volunteer managers based at the 16 refreshment stations along the 109-kilometre route will keep in contact with sweep vehicles and Rotarians based at the Joint Operations Centre (JOC) using 120 radios and vehicle tracking software. All marshals and volunteers will receive text messages from the JOC volunteers handling communication on race day. In total 70 000 text messages will be sent out on the day to keep all the volunteers updated regarding the race.

“What is most astounding, is the willingness and enthusiasm from genuine, kind-hearted Rotarians who want to help. Not one person earns any income for the work they do, which involves a very early wake up and a long day out, probably standing in the sun, to direct cyclists and assist those who require help. It is truly magnificent to see what can be achieved when people volunteer their time to help,” says Dodd.

The role of volunteers in the success of CTCT does not end with the event itself. The Rotary Club of Claremont, made up entirely of volunteers, and the Pedal Power Association are equal shareholders of the Cape Town Cycle Tour Trust which now manages the race. The charitable surplus generated by the race is split between the two stakeholders. In 2017 there were 74 different Rotary projects that received funds allocated from the money raised through the CTCT. Projects range from renovations to libraries, schools and clinics; provision of specialised machinery, educational material and health care equipment; supplying computers to schools; and other educational and sporting initiatives.

“Rotarians know how rewarding it is to volunteer their time to ultimately help those who are less fortunate. It is incredible to play a small role in such a big event and to see lives improved for the better, thanks to the funds raised by volunteers at the CTCT.” Dodd encourages anyone who is interested in joining the Rotary Club of Claremont to find out more by visiting Facebook at https://www.facebook.com/RotaryClubofClaremont/.


Feedback on SAMSA’s investigation on the Thandi investigation

The South African Maritime Safety Authority (SAMSA) investigation into the near sinking of the small passenger vessel “Thandi”, on 15 September 2017, has been completed. Robben Island Museum (RIM), who charted the ferry to transport passengers to and from the Island, has commended SAMSA on their detailed and swift investigation.

“The report has helped us evaluate our current safety procedures and to provide an even better and safer experience for all the visitors to the Island,” says Mava Dada, Chief Executive Officer (CEO) of RIM. “Safety is and always has been our main priority. Based on the learnings highlighted in the report and our own internal assessment, we will be implementing a number of additional safety measures to further improve the current safety protocols,” adds Dada.

One of the key drivers that led to the incident was as a result of the weather conditions. To take even further precautions to the current weather assessment, RIM will install additional wind monitoring equipment on the Island so that actual wind conditions can be monitored in Cape Town and at Robben Island. RIM will also be appointing a Harbour Master for Murray’s Bay Harbour at Robben Island.  RIM will ensure and insist that all ferries are fitted with wind monitoring equipment, which will also be frequently monitored during trips.

As an additional precaution, RIM has updated its systems and processes for the monitoring of weather conditions and weather warnings. Steps have been taken to improve the frequency and quality of reports as well as the interactions with masters with regard to weather conditions. RIM are engaging with Transet National Port Authority to agree on added reporting processes.

Over and above the existing regulatory framework, which RIM already complies with, RIM will carry out additional assessments of all their vessels serving Robben Island; this is to affirm their suitability for continued operations, and to enhance safety measures as well as add to the comfort of passengers and crew.  These additional restrictions will apply to both the current vessels and any future vessels that RIM may engage or operate.

RIM will carry out further investigation into the type and characteristics of vessels that are sustainable, reliable and comfortable to provide a consistent passenger and crew experience in the unpredictable and sometimes severe weather conditions of Cape Town. RIM is determined to ensure that the vessels serving Robben Island are of a type, size and condition that supports the provision of a reliable, safe, comfortable and world class service to visitors.

There are a number of improvements and changes that RIM have already implemented. Visitors to and from the Island are scanned prior to the commencement of every voyage. Each visitor needs to show identification when boarding a ferry, a similar process as to when you board an aeroplane.

“We recognise and commend the recommendations made by SAMSA with regards to the possible changes to the regulations and legislation relating to passenger ferry operations, which will play a significant role in ensuring both higher quality vessels, as well as improved quality of operations.

“We assure visitors to Robben Island that the measures already in place, and the updated safety measures now being implemented are such that visitors are assured of the best possible safety standards on all our vessels,” concludes Dada.

‘’On the 15th September 2017 the small passenger vessel “Thandi”, a third party owned and operated vessel chartered by RIM to ferry passengers, took on water after departure from Robben Island, resulting in difficulties which prompted the master to request urgent assistance from emergency services, with the ultimate safe evacuation of all passengers and crew. All passengers and crew were safely transported back to Cape Town.

Thandi is not currently in commission.

For more information on Robben Island and daily tours, please visit www.robben-island.org.za


“Wake-up this is Your Sub-Conscious speaking”

Caption: Sharon Sinclair, Founder and Chief Executive Operator (CEO) of Chandramala has been working with corporate teams since 2008 helping them to get aligned to the business’ strategic intent using the scientific methodology of Dr Levin.

 

Sharon Sinclair is a woman carving out a niche in corporate organisational practise across the business spectrum with a unique and highly successful business model. Founder and Chief Executive Officer (CEO) of Chandramala, Sinclair makes use of the scientific alignment methodology, as pioneered by Dr Jeff Levin, an international authority in the field of Energy Medicine.

 

This principle allows Sinclair and her team to identify the root cause of emotions surrounding internal cognitive thought processes and implement the positive growth into a diverse corporate business framework.

 

The Cape-Town-based Sinclair boasts a stellar financial background and the synergy using emotional evolution aligned to sound economic principles equates to the formulation of a progressive, empirically proven technique; one that sets Chandramala apart from competitors across the African continent.

 

A former engineering financial manager, this dynamic businesswoman has seen a gap in the market and provides world class services in the fields of Client Centricity, Customer Service Excellence, Conflict Resolution as well as building and sustaining Client Relationships.

 

The self-motivated, energetic Sinclair started practising her unique set of skills in 2008, and has developed into a leading edge thinker with an old-school business mentality. Sinclair officially launched her own brand name, Chandramala in 2013 and her distinctive methodology has grown exponentially.

 

Sinclair has strong ties to the economic market. Over the past decade, the dynamic businesswoman has transformed the traditional standardised practises into a robust fluidity in an ever-changing business landscape.

 

The alignment process she brings into a business structure allows for effective congruence by tapping into a client’s sub-consciousness; thus freeing up internal roadblocks, augmenting cohesive behaviour and providing a seamless transition. This process allows the employees to express their inner strengths and dilute negative energy.

 

To survive profitably in an ever-increasing competitive workplace, Sinclair offers an intensive internal system-analysis and paves the way for purposeful action.

 

The advanced holistic business philosophy is ideal for medium to large companies and brings together a multitude of key business indicators that harness a company’s potential, through a breaking down of cultural barriers and the rebooting of mind sets.

 

Sinclair’s methodology has helped break down the ‘silo factor’ often seen in business sectors, and her strategic development process identifies means to reconnect and rebuild business alignment.

 

The advancement of technology often creates an uncertain work-force as every six months rapid expansion makes current systems obsolete. The only way to cope with an ever-changing world is to tap into a self-actualised business model, perfectly suited to adaptability.

 

“The business world may be growing at an exponential pace and this can be quite daunting but human nature and its ability to adapt and evolve is innate, it is an ingrained part of our psyche, we need only open the door to our subconscious and tap into our limitless ability,” says Sinclair.

 

Once a business assessment has been made, a specialised and highly trained team of coaches, mentors, consultants and psychologists will formulate a strategic business solution.

 

The service provides one-on-one or team dialogue and mentoring, detailed reports and a deluge of pertinent information.

 

“The internal workshop with our team helped us to set an agreed common mission and vision statement for the company. During this session everyone had an opportunity to voice what they thought we did well and what needed attention,” says Gauteng-based Megan Stark Managing Director of CubicIce who has been providing Specialist B2B Digital Marketing Services for the past 30 years. “Having a shared vision has allowed us all to get onto the same page and to have a laser focus of where we are heading to as a company. It helped me to identify some of the not so obvious team dynamics and relationships.” adds Stark

 

“Human nature is to strive further, carve out a piece of internal paradise and become pioneers in what we do,” adds Sinclair.

 

Sinclair has a foothold in all the major cities across South Africa and will be looking to grow the business from 80 existing clients to a plethora of opportunities.

 

Unlocking the psyche of the soul has limitless potential. Tap into Chandramala and take your business to the next level, humanity demands it.

 

For more information about getting your team onto the same page, contact Sharon Sinclair on sharon@chandramala.com, or visit www.chandramala.com